Robot vacuum

#1

I cant get my robot vacuum to connect to my Wi-Fi. I bought it a week ago ish. Its the 25 c modle

#2

Have you setup the Robovac 25C the first time OR never been able to set it up.

If you have not been able to set it up earlier, Make sure to have 2.4GHz Wifi available for connecting the Robovac.

Only the below are supported Wi-Fi networks:

  • IEEE 802.11b (Not recommended)
  • IEEE 802.11g
  • IEEE 802.11n (Support only for 2.4GHz)

RoboVac does not support 5GHz networks.

  • Make sure you are within range of your Wi-Fi router.
  • Make sure your Wi-Fi router is switched on.
  • Make sure your smartphone is connected to your Wi-Fi router.
  • If the SSID of your network is hidden, manually search for the hidden network you want to connect RoboVac to.

Follow these steps —

  1. Make sure the Wi-Fi network name or the password you entered is correct. If it is incorrect, please try again.

  2. Check whether there are any Internet connection problems. If the Wi-Fi signal is too weak, reset your Wi-Fi router and try again.

  3. If there are too many devices connected to your wireless router at once, disconnect a few devices and try again.

  4. Check to see if the side switch on RoboVac is turned on (in the “I” position) and make sure your RoboVac operates normally.

  5. If the issue persists, long-press the Auto cleaning on/off button for 10 seconds to reset RoboVac. After you hear one beep and see the Wi-Fi status light start to flash, follow the instructions in the EufyHome app to set up the Wi-Fi connection.

Also please make sure to contact at support@eufylife.com - keep the purchase proof handy. Expect a delay of up to a week due to the Chinese New Year Vacation going on at this time of the year.

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