Really bad motion detection for Eufy Cam2 Pro

#1

Hi,

I just installed 3 Eufy Cam2 Pro cameras and i’m not very happy with the experience.
I used Logitech circle2 before and even if the camera sensor was worse it detected much faster and recorded everything even before even happened (as if it had like 5 sec before the event triggered).
Now with Eufy Cam2 Pro first not only is the beginning missing on videos but what is the worst part is that detection is inconsistent and sometimes it wont even detect anything until i’m right up next to the camera and wave my hands (which is not the normal situation when it must detect and report)
I have set the cameras to the highest senility and to detect all motions!

I seen others suggest to use a Motion Sensor which i’m going to order anyway since this is not at all functional. But i thought share my experience and see if Anker/Eufy team have anything in the work to improve this?
I seen thread from 1 year back with some promise but nothing has been done.
As others have said i would gladly sacrifice some battery for a functional product. As it is now its just a gimmick and dont work as intended without having a Motion Sensor to trigger the camera.

Hope to get some feedback from the team.

Also anyone know if the 2C pro is any better? (thinking getting 2 of those as well).
And lastly i have 1 HomeBase but maybe need to get one more to cover the whole house. Have anyone been successful to connect it wirelessly to the HomeBase.How can i otherwise extend the signal range without cable? I can only provide ethernet for the first HomeBase??

#2

Take a look there :

https://communitysecurity.eufylife.com/

#3

Thank you. I made the post there.

1 Like
#4

Good luck, there could be found a fitting answer for your issue!

#5

To be honest i seen the similar message from year back and no feedback from the team so i’m no holding my breath. Its a shame really. Great product but not reliable for security. Maybe with combining the sensor it can be good. Like the cameras still.

1 Like
#6

We are not the service, we are not the team.
We are simple users and friends of ANKER, EUFY and soundcore.
And we try to help if we can.

May be you are more successful when contacting the service.

But often we few here, the users, got a certain kind of knowledge
(sometimes better than the service, but shhhhhhht! :rofl:)

1 Like
#7

We are not the service, we are not the team.
We are simple users and friends of ANKER, EUFY and soundcore.
And we try to help if we can.

May be you are more successful when contacting the service.

But often we few here, the users, got a certain kind of knowledge
(sometimes better than the service, but shhhhhhht! :rofl:)

#8

I have fitted a EufyCam 2 on front of house ( high up under the eaves pointing down ) and have actually fitted two motion sensors to assist / extend the sensing area of the camera, one in centre of wood above garage door, and one under spouting above bay window. The white sensors blend in perfectly with the white woodwork, I know the sensors are not waterproof but they will not get rained on where they are mounted. The setup works well and starts the camera before its own sensor picks up movement. The trouble with wirefree battery cameras is that to save power they use PIR as a sensor as to save battery power the camera is not turned on all the time. I also have some Swann 5MP cameras with a DVR, they are wired cameras and the cameras are on all the time and can use pixel changes to detect very fine movements, when set to the higher end of sensitivity range they pick up leaves blowing around the lawn. The Swann have 3 modes, continuous recording, PIR+pixel checking, or pixel checking without PIR. I found the PIR + pixel checking ( both have to be triggered to sense movement ) is nowhere near as sensitive as pixel checking on its own, so because it has a 1TB DVR I use pixel detection on its own, and often catch cats and squirrels. The PIR on Eufy work better at night and in colder weather as there is more contrast between ambient and heat emitting source, so the Eufy movement detection maybe not so good in warmer climates.