Just bought a Q20 headphone and the noise cancelling results in a noise similar to that made by helicopter blades. The noise gets progressively louder. It is limited to the side labeled for the right ear. It only occurs when noise cancelling is on. The position of the ear pieces also makes a difference, and it stops when I press on my neck near the ear piece. Is it possible that the noise cancelling microphone is picking up on something from my body. The progressive volume is akin to a feedback loop, which actually starts vibrating the ear piece and my ear. I flipped it around and placed it on my left ear with the same result in that ear piece. Is it a malfunction that can be easily corrected or a design flaw that results in me returning the product?
Q20 Noise Cancelling Noise
We are sorry to hear your headphones are not working properly. According to the information you described, the issue you are experiencing is very unusual. Please try the following steps to see if it helps at all.
- “Forget” the headphones in your device’s Bluetooth history.
- Reset the headphones by holding the Power and Volume+ buttons for 5 seconds while the headphones are charging.
-Try pairing it with another device.
If the issue still persists, don’t worry, please don’t hesitate to contact us at service@soundcore.com by detailing your order number and the problem you come across. We will reply you within 24 hours.
Tried your suggestions and the problem is still there. I requested a replacement item from Amazon.
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Replacement arrived and seems to work fine.
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