problem conecting q20 to laptop

When I try to connect my q20 headphones to my laptop it says that they are connected but they turn off, then when I connect them with the jack cable they work fine with the anc and all. when I take the cable off they stop working.

Use the search function (magnifier).
There you find solutions.
(delete the Win default bt driver
and install one, which is given by the bt card’s manufacturer)