Premium USB-C Hub with HDMI and Power Delivery fail to detect screen

#1

Hi,

I have a Premium USB-C Hub with HDMI and Power Delivery (model number a8342) that I using on a MacBookPro13,2 with a Dell U2715H monitor. The hub has the latest firmware available (0x07)

If i plug the hub into the computer it fails to detect the external display and i have to unplug and plug the HDMI cable in the hub to get the computer to detect the monitor.

Are other experiencing similar problems?

Thanks,
/Simon

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#2

Hi @john7doe, I haven’t been able to reproduce this myself (my computer detects the monitor when I plug the hub into the USB-C port). Would you mind testing with a different HDMI cable, or if the monitor has multiple HDMI ports, try testing it again with one of the other ports? If the problem persists, feel free to reach out to support@anker.com for further assistance.

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