PowerPort 2

#1

So my powerport 2 that came with my powercore 26800 is overheating when i try to charge anything (powercore, phone, rechargeable mouse). This started recently (within the last few weeks), has anyone had this problem or do I just need to replace it?

Thanks
D

1 Like
#2

That’s not normal… I would contact anker at support@anker.com something is definitely wrong (assuming it’s actaully overheating, not just getting warm :wink:)

2 Likes
#3

Please dont use this item anymore, dangerous!
If it is under warranty contact the support:
support@anker.com

4 Likes
#4

Define overheating, is it getting too hot to touch? Also Is this new behavior, or has this been going on since you bought it.

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#5

A charger should not get hot.

As others have said… do not use until you’ve spoken to Anker support. Probably if under warranty, it’ll be a case of placing in the bin, and using replacement.

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#6

The charger should not overheat. Most electronics have movistors to isolate an overload and Ankers tech has all the safety features needed. I would contact support on this one.

#7

Anker’s costumer service is excellent so just like everyone else, I’d recommend you to send them an email

#8

Hot to the touch and it started off charging fine, then it just stopped charging today. I went to unplug it thinking it might have been the cables, but it was actually to hot to touch (luckly i have it on a power strip that i can kill the power to) I let it cool and pulled it. I just noticed it doing this in the last week. I have this one at work (I’m a firefighter and i have it in my room at the station) it worked fine up until about a week ago when i noticed my things weren’t charging, all my cables are Anker cables. I tried plugging it into the wall alone and it started to overheat (about 20min into the charge) when I connected the powercore.

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#9

Yea, i think so. It’s past warranty for it. I’ve removed it and am using just my powercore (has 1/2 charge) for now to charge my phone. Just gonna need to buy new one.

Thanks

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#10

Thanks everyone for the info and responses. I will contact support and notify them of my problem, but i’ll just have to suck it up and buy a new one.

Thanks

3 Likes
#11

Also, please post the response what you hear from Anker support, might be of help to fellow Anker forum members :innocent:

1 Like
#12

Yeah, something new to learn for others too… remember to post what was the response from support? any troubleshooting, solution ??