PowerCore III Fusion 5k not charging

Hi. I just purchased a white PowerCore III Fusion 5k and got it verified through this website. It charges my phone while plugged but It doesn’t seem to be working as a power bank. I’m charging it for an hour now but it still has blinking light on the 1st indicator and won’t charge my phone a bit. Please help!

Was it a refurbished verified or a new verified product. And what was the site.

Looks like a dud.

The only idea I can think of is you need to unplug and leave it a while then plug it in.

I’m wondering if the power button was pressed so it’s in discharge mode not charge mode.

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Any updates OP?