Power port Atom PD1

#1

For the past few weeks my IPad Pro won’t recognize this charger. What’s happened? Is it my iPad or the charger?
Thanks.

#2

Look at:

  • try different cable
  • debris in the charging port(s).
  • take the Powerport out of wall socket and leave it alone for a few minutes and try again, if the cable has an issue like a short then the Powerport will turn itself off to protect itself and the device.

Once you’re sure it’s not the cable, nor issue with the port, then email support@anker.com with serial number, proof of purchase, and fault and what you’ve attempted to do to remedy.

1 Like
#3

Suggestions by @professor are a good place to start, I would also suggest trying a hard reset (force power off) which has been known to resolve iPhone charging issues in the past.

#4

You can try to isolate the problem if you have another device (e.g. phone) and another cable. Also check the tablet port, it sometimes accumulates dirt and can stop working.

#5

Thanks for all the responses. It appears that it needs to be directly plugged into a socket and not into an electrical strip. Never noticed this problem before, but when I plug it in directly there’s no problem.

#6

That suggests you had a problem with the strip.