I have an Anker Power Bank PowerCore+ 26800 PD. It has suddenly stopped charging the devices that I had connected to it while on a flight. When I connected the power bank to its charger, the power bank would get charged, but it won’t charge any of the devices. When I pressed the button to see the amount of charge, it instead flashed five of the ten lights alternately. I have tried to reset it by connecting the USB-C port to one of the USB-A charging ports, but to no avail. If there is a way to repair the device, I would be extremely grateful.
Power Bank not charging devices
Try leaving the power bank off for 15-30 minutes so any safety circuits can reset. If the issue persists, feel free to reach out to support@anker.com for assistance!
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I think… Don’t quote me
If you press n hold the power/on off button for 30 secs, it’ll reset… I think‽
Have you tried different cables?
What are you charging the powerbank with?
contact support and see if it can be replaced under warranty
I was charging the power bank with the provided 30 watt adapter and cable. I have tried charging the powerbank with my Mac cable and it does get charged. I tried charging my devices, i.e. iPhone and iPad with their own cables. Unlike before, they weren’t getting charged.
I have an anker prime 250watt it suddenly wouldn’t charge at 50%, i tried numerous cables i had it wouldnt budge I told myself maybe it experienced a memory effect from always charging it as it went down to 70% i would top it up to 100 in an hour using 30watt charger. I turned it off and did a reset 5x by pressing the side button for at least 5-6seconds then turned it on and pressing the side buttom 5x to reboot the system. Still no change and wouldnt charge. I turned it off and left the device for a at least 2hrs then rebooted. It now works fine. Maybe it needs to rest a few hours. If after resting it and, reboot and reset still wouldnt work technical supoort is just an email away