Not recording detections

#1

can anyone tell me how I can reset this perhaps? it does not record any video when there is a detection, I receive notification there is a detection but nil image or video.

#2

Depending on the model of camera you have from Eufy, have you tried completing a format on the SDcard or tried an alternative card to see if this resolves? Sounds like the footage is not being written correctly.

#3

Try turning if off and on

#4

delete chime, doorbell and app. reload all again will restore record function :+1:

#5

I’ve just deleted the app to reset up and i cant download the app. Is there any issues with the app?