New Anker USB-C Power adapter is sparking

#1

Hello,

I bought this charger during the Labor day sale this past weekend. I wanted to use it with my new Macbook Pro 13 as a charger I could use as a travel charger and keep my Apple supplied charger at home. It says it supports 60W PD, so I figured it would be a good charger and all the Anker products I’ve had so far have served me well.

When I went to plug it in for the first time today there was a pretty big electrical spark (inrush current?) at the outlet (USB-C cable - the official apple one - was plugged into the laptop and the charger as I plugged it in). I’m now concerned about using it because I don’t want this thing to fry my new Macbook or start an electrical fire. Should I contact Anker about this or is this normal (Im thinking no but looking for feedback)?

Thanks!

#2

I definitely recommend contacting support@anker.com.

2 Likes
#3

I’m sorry to hear your issues.

Please contact support@anker.com and better provide the photo and video for the issues, so that our customer support team will help you figure it out quickly.

1 Like
#4

Do not touch or plug it again.
Contact the service as shown.

It is a faulty item, which will be replaced immediately.

1 Like
#5

Thank you!

I have contacted Anker support already

Kind regards :slight_smile: