Nebula Prizm no sound

#1

Just set up my new Nebula Prizm and it works perfectly except there is no sound. I am playing devices (laptop and DVD player) through HDMI. I also tried iPhone via lightning/USB and when I do this I hear the Apple “clicks” through the speakers, but no playback sound when playing any videos etc.

Any help or suggestions would be greatly appreciated.

#2

By default, on Nebula Prizm the Audio Volume is set to Low / Mute. From the remote, try to increase the volume and try to see if it works.

Also try connecting a speaker to the audio output of the Prizm, to see if audio works.