Nebula cosmos issues

Hi there

I bought a nebula cosmos yesterday on a amazon prime deal. I got it set up fairly easily and watched it for about an hour thinking it was pretty decent.

It then suggested a firmware update and since that I have the following issues

  1. Won’t now turn on via remote only by pressing the button on the back of the unit (annoying as it’s mounted on a shelf quite high up).

  2. I only only get possibly 5 seconds of the home screen before the picture goes blank. The unit is still on and whirling away but no light from the lense or picture.

Nothing I press on the remote works or makes any difference except it will turn off.

This is obviously not right and i need to find out what to do to sort it out before I loose faith in it and return it to amazon for a refund (still a favourite option I think)

Very frustrated / annoyed at present

Any help would be appreciated

Thanks in advance

Ben

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