Nebula capsule iPhone app won’t connect

#1

Hi everyone,
I’ve some issues with the nebulae capsule and my iPhone. (More specifically the nebula connect app)
I really hope someone here can help me. (Google couldn’t :smiley:)

Here’s the issue:
I want to use the nebula connect app for remote control, but the app won’t stay connected. (= it’s connected for 2 seconds, then starts reconnecting) When starting the app, a message pops up, saying that I have to update the firmware of the capsule. (Which I did already).
However if I reset the capsules firmware and Update to the latest Version ( again) the app works perfectly fine. Then, after turning off the capsule and restarting (5 min later; next day; next week…) the app won’t stay connected.
I deleted the app and downloaded it again as well. It did not help at all.

My solution so far is to reset the capsule every time I „need“ to use the app as a remote. But I’m tired of re-installing all Apps and entering the log in data. :unamused:

Anyone has similar issues or -preferably- the Solution?

Thanks in advance!
Denise

#2

What is the version of Nebula connect? Is it the latest version (released 2 days back) or is the issue from.ever since you started using the capsule with connect.

I would suggest updating iPhone app to latest

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#3

Well…now I feel like an idiot! :smile:

It works fine now, after deleting and redownloading the new app.

Thanks for the advise and fast reply! :wink:

Greetings,
Denise

2 Likes
#4

Glad it’s resolved and working for you!

#5

Happy for you! :slightly_smiling_face: instead of delete and download, you could just hit the update button?
Anyways, it worked and the resolves the issue.

#6

Thanks for the advice, but Updating the app did not resolve the issue. My phone wasn’t able to even find the capsule after updating. Thus I deleted the app and downloaded it again. Then it worked :wink: