My SoundCore Pro isnt working

#21

We had the same problem.

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We were playing with this circuit a few minutes ago and i think we have found the problametic IC. It caught fire when we connected batteries (after disconnecting everything else)

1 Like
#22

Tive o mesmo problema

1 Like
#24

Acho que nao vais encontrar muitos pessoas aqui que falam bem Portugues!
Faz favor escreve em Ingles.
Obrigadinho! :grin:

Please write in English so you will be understood much better! :wink:

#25

Hi @ech2wo,

Please contact us via support@anker.com. We will help you solve the issue as soon as possible.

#26

Got the same problem here - burnt tps61088, same board, same manufacturing date.
Bought on Amazon, explained the issue and I was offered a refund by Anker.

I see that Anker is now selling Soundcore PRO+ models, which look exactly the same.
Now my question is, did Anker address this issue in the PRO+ model and what are the actual differences between the PRO and the PRO+? I don’t seem to find any specs.

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#27

The pro+ model is the upgraded generation of pro. It fixed some problems you mentioned in the post.:grin:

2 Likes
#28

So Can we do anything with this problem? I have a normal soundcore pro (not +) and the battery is still good. What should I do when the battery is 0%? Charging? Not charging? Should I use a light charger with 5v 500mA?

#29

Charge it as you normally would, try not to let the battery drain to 0% as that causes more damage to the battery than say letting it drain to 10 percent and then fully charging it

#30

Thanks for your answer. OK, I’ll try it. But I’m not sure because I have fear to burn it. All units of soundcore pro have the same problem, or only a portion of these?

#31

If it was all of them having this issue they would have recalled them and stopped selling them. As per Anker they did revise them, so your unit very well may be one of the newer revised models

#32

There is no problem with fully discharging it.
Important is not to leave the speaker on charge for a long time, disconnect it as soon as it is fully charged.
Mine was burnt after I left it on charge overnight.

#33

i have purchase soundcore pro+ about 1 month a go from aliExpress.
recently im try to hear music from youtube 1060p Quality.
d treble sound crackling before that hv some problem to .
when i connect bluetooth to hear music online suddenly disconnect or no sound have to push all the time though.

#34

You could contact support@anker.com to make a troubleshooting.

#35

has anyone an idea from where I can buy the burned IC? there are different sized IC chips for TPS61088 S61088A? would be very helpfull if anyone can help me

thanks in advance

1 Like
#37

Did somebody manage to repair their burnt Soundcore Pro?

Is there some way to get a replacement for the “motherboard”/ the circuit?

Could you replace the tps61088 IC(which steps up the voltage for the amplifier, right?), if nothing else is burnt?

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#38

i have same problem with burned this ic chip, is any solutions ? thx a lot