I’ve had my Soundbuds Slim earbuds for about two months and today they stopped connecting. They say they’re connected but I get no sound.
My Soundbuds Slim stopped connecting
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On your phone, try “forgetting” the SoundBuds slim and then re-pair them to the phone. If the issue persists, please reach out to the support team at support@anker.com. Thanks!
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We are sorry to hear your headphones are not working properly. According to the information you described, the issue you are experiencing is very unusual. Please try the following steps to see if it helps at all.
- Fully charge the earbuds
- “Forget” the headphones in your device’s Bluetooth history and reset the earbuds by pressing Play Button & volume “+” for 5s when plugged into charging until you see the purple light two times, and then pair them again to test at the paired state
-Try pairing the Anker headphone with another Bluetooth device.
If the issue still persists, don’t worry, please don’t hesitate to contact us at support@anker.com by detailing your order number and the problem you come across. We will reply you within 24 hours.
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One year later! 