My powercore 26800 stop working

#1

I bought my powercore 26800 1 month ago. Ytd when i was going to charge my powerbank, my powerbank totally got no light. I switches different cable and wall plug to charge. It’s just not working

2 Likes
#2

You should probably contact support at support@anker.com

#3

These baterypacks are not meant to be depleted fully, so if left uncharged for an extended period of time it may take a while for the lights to light back up when charging.

My word of advice is to use a wall ug that can output 5v 2.5A and leave it plugged in overnight for at least 8 hours. After a while charging the lights should come on and it charges itself fine after that.

3 Likes
#4

I used the original wall plug and cable to leave it overnight. But it still can’t charge

#5

There are different models, so which model do you have?

#6

contact Ankers Customer Service Team the few times I’ve ever had a problem they sorted it out really quickly and I was sent out replacements.
Their 18month warranty and customer service was a main reason I became such a huge Anker fan