Hi
I bought a soundcore mini last week and it worked very well for a week. However, after I re-charged it yesterday it stopped working. At first it kept dropping the Bluetooth pairing. Now it just doesn’t turn on even when plugged into the charger.
Probably a faulty unit but thought I’d check to see whether there was any magic procedure which would save the hassle of returning it.
Cheers
John
Ps I hope this is not a common fault as I bought 3 more to give as presents this Xmas!!
A quick update. After many attempts ( 20 or 30 ), I managed to turn it on which makes me think there’s a loose connection somewhere?
Hi @John_Clark5 , sorry to hear of your issues with the SoundCore Mini, I have the same speaker myself and haven’t had any issues (or read of any), so I would say it’s not a common issue.
In the first instance, as you mentioned powering on issues, I would advise trying to charge with a different cable and perhaps wall charger to rule out unit not getting a correct charge through possible cable/charger fault. If you are still having an issue after trying this you would be best to contact support@anker.com with your serial no and troubleshooting steps taken for further assistance or replacement under your 18 month warranty (if found to be a defective unit).
Yeah, I would contact support. Maybe that was just a bad unit. Hopefully it works out for you!