My brand new, now-fully-charged SoundCore does not switch on

I have just bought this product. I fully charged it for 24 hours. But it does not turn on, even when I hold the supposed power button down for several seconds. I am not AT ALL impressed. New to Anker products, will not be buying again!
BTW I’m not at all interested if the title is “interesting when you read it out loud”. I just want this fixed / replaced / my money refunded.

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Hi @rhian , sorry to hear your SoundCore is not working correctly, from your charging time mentioned it’s possible this is a faulty unit, which is very, very rare for Anker products out of the box. Anker offer a 18 month warranty on their products And are happy to help. I would advise you contact support@anker.com with your purchase date, location and serial number of your SoundCore so they can assist with either support or a replacement under warranty.

They normally respond within 48hrs so in the interim it maybe useful if you can try an alternate cable and charger to eliminate this as a cause of the charging fault.

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Is there a reason u decided to charge it for 24 hours?.. usually I never follow manufacturers directions to charge prior to using them and never had any problems the few times I did charge before use the item didnt last long, coincidence? Maybe. But now I use the item out of the box as they are usually more than adequately charged and when they run low I give them their first charge.

@rhian I am sorry to heat your product does not work, though you can’t judge a products company after one faulty product. If that was the case then no on would buy McDonalds food, or eat at restaurants, they mess up frequently. listen to @ndalby and contact Anker support, as long as your warranty is valid, I am sure they will be happy to send you a new one.

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@ndalby @cdarienzo1 @cava3395 Thanks all for the kind reply and suggestions. Hi @rhian, we are so sorry to hear that you have an unhappy shopping experience with anker. We are more than happy to help you with the replacement. We will send email to you to help you out ASAP. Thanks.:slight_smile:

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@rhian Thank you for contacting us with your concerns. We are sorry to know the speaker cannot power on. From your description the speaker should be defective.Although we work hard to ensure high quality standards through multiple quality checks, we regrettably still come across defective products occasionally. Could you please contact us via support@anker.com? We will help you with the replacement or refund ASAP. Thanks

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Thank you Anker - I have emailed you as you have suggested but you have not yet replied. I found a telephone number for your customer support for the UK eventually - the only numbers in the packaging were, under “Not Happy?”, which I am not, are for US, Germany and Japan - not impressed) but the number closes at 11am UK time. 11AM???
I bought this unit for a specific event this coming Saturday, and bought it on a one-day delivery to be sure I had it in time - It is looking like I will have to buy another speaker since its going to take so long to sort out with Anker (I can’t even speak to you until tomorrow morning now, and your message states it might take 48 hours to get back to me by email - Frankly that’s not good enough)
If I have to replace this myself, I will NOT be buying an Anker product!
Please come back to me immediately.

I am still waiting for a reply from Anker. But don’t bother now as I have spoken with Amazon instead (they have a CS team you CAN actually speak to!) This is apparently a common problem with these speakers (I should have checked the 1-star reviews before I purchased, more fool me!). They have refunded me and I have now bought a replacement NON-Anker speaker which will arrive tomorrow. Because of the nature of the problem (i.e. such a common fault) Amazon didn’t even want it back and it is now in my refuse bin.
My first, and last, Anker experience.

Hi @Rhian , sorry to hear your still having issues. As with any company you email there will be a small amount of delay for a reply and 2 hrs between your forum messages expecting an email response is a tad harsh against the company your emailing.

Glad to hear your have resolved via Amazon, which being a new product would have been my first course rather than direct to the manufacturer. I am a little surprised however that Amazon did not require the item back before a refund. My experience with Amazon UK is that certain items under £10 can yield a refund without return, anything else requires a return before refund.

wow… you won’t ever buy another Anker product ever again because you had one problem that could have been fixed with a little patience? So… one defective product equals never trusting that company, well do you have a car? Samsung phone? ever eaten at a restaurant? Those companies are more likely to fail you in the end, especially since they care about quantity over quality. Also Anker is a small company that cannot afford to maintain 24 customer service and only has one employee there I think (Rosa). Don’t blame the companies who are small for little things that can be solved with a little bit of patience.

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We apologize for all the inconvenience it caused to you and totally understand the importance of the event for you. After we received your message on the forum, we posted the reply to ask you to contact us via our support email. We did receive your email at 10:05PM, June 26 and we are writing the email to you. Please be assured that your satisfaction is the most important to us. We always tried our best to respond as quickly as possible. Please find our follow-up in your email. Thank you so much for your understanding and patience.

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Begin forwarded message:
From: “Amazon.co.uk
Subject: Refund on order 204-7079677-*******
Date: 26 June 2017 at 21:03:52 BST

Dear Customer,
Greetings from Amazon.co.uk.
We are writing to confirm that we are processing your refund in the amount of £29.99 for your Order 204-7079677-******* from AnkerDirect.
This amount has been credited to your payment method and will appear when your bank has processed it.
This refund is for the following item(s):
Item: Anker SoundCore Portable Bluetooth 4.0 Stereo Speaker with 24-Hour Playtime, 6W Dual-Driver, Low Harmonic Distortion, Patented Bass Port and Built-in
Quantity: 1
ASIN: B016MO90GW
Reason for refund: Item not satisfactory

To confirm, ndalby, I still have the defective item, it’s in my bin. Refund already credited to my account.

Well no need to be part of this forum anymore as Anker has ruined your trust in them. :joy:

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:joy: We still welcome Anker fans to join our community, and we have arranged a new free SoundCore speaker to the customer, cos every customers satisfaction is the most important to us.:innocent:

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Hi, well unfortunately i have same problem i bought Anker soundcore pro, after 2 days not working also not charging :worried:.

Sorry to hear about your issue, could it be possible that you have a bad cable or charging block? 90 % of charging issues are because of faulty cables or charging blocks. Can you please try with a different cable or block and report back?

Also would be worth sending an email to support@Anker.com provide them with serial number, order number and any steps you have taken to trouble shoot

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Hello I got a brand new Anker soundcore select and as the Manual said charged it and for the life of me I can’t get it to Power ON I would like to know if i can get it replaced Say by sending this one back to you and getting a egift Cupon for a free replacemint at Wal-mart or likewise place do to I do not have adress for you to send me one back to??

Thank you. Steven McCarthy my email= (mod edit: removed personal information)

Hi @McCarthy_Steve,
Sorry to hear your speaker will not power one. You should be able to power it up by holding down the power button for at least 3 seconds. You should hear a “whirrrr” sound and see a blinking light. If the speaker will not turn on, please email support@anker.com with your order information (or if it was purchased at a Walmart store: a copy of your receipt), serial number (usually found on a silver sticker on the bottom of the speaker) and a description of the issue. Thank you!

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Hi my friend, please contact support@anker.com, this is our customer service center, I’m sure your problem can be solved very well.:innocent:

I’ve also had the same problem of nothing happening to the soundcare speaker despite it being fully charged. The red light went off ,and then nothing happened, despite using the controls on the top - which are almost impossible to see unless there is a lot of light. Not at all happy, and hopefully I’ll get a reply that will solve the problem, if possible.