My Anker speaker’s power light stays solid red

Brian114 · January 4, 2020, 3:05pm

I just got my anker speaker yesterday and played music on it a few times that day.Then, out of no where, the power button turned red and I couldn’t do nothing on the speaker. It can’t even connect to Bluetooth, play music, and I don’t know whether this light means it’s on or off! Someone please reply because I just got this and it’s already not working

paulstevenewing · January 4, 2020, 4:03pm

Hi @Brian114
Few things that might help, but was it fully charged when your started using it?
To soft reset a SoundCore speaker you can hold the power button down for 4 seconds.
A hard reset can be achieved by pressing the power button and bass up button for a few seconds.
Also, try putting it on charge for a few hours and see if additional charge breaks it out of it current state.
You can contact support@anker.com for help.

Let me know how you get on.

Brian114 · January 4, 2020, 4:43pm

I’m not sure if it was fully charged before but I let it sit on the charger for a couple of hours and it’s still red.

paulstevenewing · January 4, 2020, 4:56pm

Hmmm, tried the reset options?
If that doesn’t work drop a message to the support email address and see if they can offer any further help.

Brian114 · January 4, 2020, 5:05pm

Yes , I have tried resetting and it is not do able

Chiquinho · January 4, 2020, 8:13pm

You might contact the support as @paulstevenewing mentioned.
There should be help.

Daniel_Donnelly · July 28, 2020, 10:50pm

Hey bud I had the same exact problem and I got it fixed by doing the hard reset. I pushed the power button first, then I pushed the bass and + button at the same time and held it in for a few seconds. Hopefully you already got it fixed and if hopefully this helps you

Dan_Gogh · January 21, 2022, 8:28pm

I have this exact problem, anyone fixed theirs? Please help!

Dan_Gogh · January 21, 2022, 8:34pm

Did not work for me

Dan_Gogh · January 21, 2022, 8:34pm

Hi, have you fixed yours?

paulstevenewing · January 21, 2022, 8:49pm

Hi @Dan_Gogh
I’ve not had any issues with mine mate.
Yours still presenting the same issue?

Tijo_T_Varghese · December 29, 2022, 10:45pm

My Anker SoundCore A3102011 Bluetooth Speaker also have the same exact problem.The status indicator is always on red.On pressing down the power button only the intro/starting tune is heard.And i have tired everything,its still not working.Plz someone share a solution for this issue.

Chiquinho · December 30, 2022, 8:39am

Please ask the ANKER/soundcore support.
We are definitely NOT the support here.
Sorry to mention that.