I added a S380 Homebase to replace my Homebase 2. I moved all devices from my old Home to a new Home including the Homebase 2. Can I remove the Homebase 2 and the devices stay connected to the S380 or do I have to individually connect each device? Thanks in advance.
Moving devices from Homebase 2 to S380 Homebase
Did you ever get an answer on this?
Also did you have to manually add all your existing devices to the S380?
No. I just moved all the cameras and sensors and deleted the older Homebase.
This ins’t directed to/at the OP but to Anker/Eufy… Seriously, Anker/Eufy, you can do better. You push the Homebase 3 as an upgrade option to people with systems that work perfectly fine, and then you inflict this pain on them to do the actual upgrade? What are you thinking? I can almost tolerate the (silent) removal of the WiFi connection to the router, perhaps reliability/etc was a concern and there was a legitimate reason to remove it, but that certainly wasn’t put front and center so people were aware of it. And now this pain? I suppose it has to do with encryption keys exchanged/created during the sync process, but it is all your ecosystem, why you can’t manage that automatically is a bit rediculous.
Totally agree. i just upgraded and it will not be possible to exchange directly due to lack of wifi… stealthy advertising!
Upgrade to the latest firmware (latest is 184.108.40.206 – must be 220.127.116.11 or greater for wifi) on the HomeBase3 (S380) and you will be able use the phone app to change to WIFI (under SETTINGS > GENERAL > CONNECTION – amazingly let’s you pick your SSID to use then enter your password ! Then you can unhook from your router, power down and move to new location and powerup and it connects to the Wi-fi. Still no easy way to move devices from old Homebase to a new one (that I have found).
Bumping this back to the top.
Anker/Eufy team PLEASE push an update that allows us to easily move devices from HomeBase 2 to HomeBase 3. This is not rocket science…and would encourage more to upgrade if you can promise a seamless transition - along with the new features that HomeBase 3 provides.
Is there still no way to migrate camera from HB2 to HB 3, this should have been the first thing that was put into the planning cycle