Once you get it set in home, open the Soundcore app and look for a firmware update
Model Zero+ Connectivity Issues
That’s the issue. I can’t get in home anymore. I set it up, performs the software update, responds to basic commands (time/weather/jokes/set an alarm) but for getting news and music gives an error. When I open the Soundcore app in this state it gives me a “Device not found set it up with Google Home app”.
And yes, we are under the same network
Sorry. I can’t help. I don’t have this speaker. I don’t know that a lot of people do yet because I believe it’s fairly new.
My only advice then is to reach out to service@soundcore.com they will best be able to help and assist you. They may even be able to send you a firmware file that you can install via your computer like they have for the flares.
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Thanks, I have emailed the case to the service, maybe I get a better response than support 
Keep you posted!
It is Chinese New year so they may not get back to you right away.
I’ve been having the same issues mentioned here, although I’ve been on firmware 37.
After reseting the device the first time (speaker wasn’t casting to Spotify), it was no longer able to register with Google Home on Android. A Reddit search led me to learn that borrowing someone’s iPhone may help, which it did. At least it was no longer bricked and could access the internet.
For music, I get “sorry something went wrong. Give it another try.” Spotify Connect no longer sees it. Moreover, the Soundcore app doesn’t recognize the speaker anymore.
This is definitely a firmware issue, and I hope they can update it soon. My phone and the speaker are, naturally, on the same network. Fortunately Bluetooth still works, which is better than nothing for now, but there are some serious issues going on.
I’m a beta tester and received it back in early October 2018.
System firmware version: 37
Cast firmware version: 1.32.129357
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Thanks a lot for sharing your experience. At least I’m not crazy
Is disappointing to know that firmware 37 has the same behavior, but I suspect that the issue is with the casting firmware and there we have the same version.
Support has declared the unit damaged and no effort to fix it but I think that’s nearly impossible to say that the problem is with a hardware casting component
Well that means that it’s likely the all Model Zero+'s are damaged, especially once reset, as they cannot properly connect to the Google Home app properly. With Android, I receive a Chromecast error.
I’ll try reseting it again in a few days and will re-setup with my SO’s iPhone.
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I have an Iphone and was planning on using an Android so I guess both of us are out of luck. Unfortunately support is not willing to give more information but I also suspect damage across the line.
My case is a little bit trickier as I purchased 2 units with the help of a US friend and have them shipped to EU so I’m not covered by warranty and Anker seems very unwilling to admit the problem.
Overall a huge disappointment this experience and this is a product I wouldn’t recommend so far. When worked, it sounded awesome but paying 250USD for a bricked BT speaker is way too much
Support emailed me back today, and evidently there’s a firmware version 39. My issue is that the speaker isn’t looking or seeing that a newer firmware is available.
I’m going to reset it this evening and use someone’s iPhone to set it up again, so we’ll see. I’ll report back tomorrow.
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Can you share the support email you have been using? The listed email has been totally unsupportive :))
I suspect that the updating process is the issue too. I keep getting am updating process when I reset it but when it finishes I’m still on 36.
I’m using an iphone also
I’ve been in communication with them via service@soundcore.com. They needed my serial number, which was interesting, with the implication that they’re going to do something on their end. Nothing has changed over here, as I tried removing / unlinking and re-adding / setting up last night. Here’s hoping there’s some way to force a firmware update.
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Same here, I have even connected to the speaker through it’s own wifi instead of BT but nothing changed. Did you do anything special to get to 37 or was it just pushed to you?
I’ve been on 37 for a long time actually, so that’s what it pushed to OTA.
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So I received a reply today from Anker.
A manager worked with Google and my serial number to try and force a firmware update from their end. They noted he tried many times.
Unfortunately it didn’t work, and there’s nothing else they can do. I suppose it is now just a Bluetooth speaker and nothing more. I’m pretty sad about it.
They offered me 20% off my next order…
Damn. The news is that I have 2 other units on the way. Should arrive in 2-3 weeks. Very curious if same behavior because if so the whole line is toast
you paid shipping for beta testing? thats something
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We have received some reports that some Model Zero+ speakers are having issues connecting with Google Assistant:
- Please make sure your Model Zero+ is connected to WIFI and plugged into a power source.
- Turn off your device fully, then turn it back on.
- The device will then automatically begin a Software upgrade process
- Please give upgrade 20-60 minutes to complete and DO NOT turn off the device at this time
- Main LED will flash yellow while speaker is upgrading (see image below).
- Device will reboot automatically after it has finished upgrading.
- When the upgrade has completed.
- Please make sure you are using the newest version of the Google Home APP
a. You can Check the Software version as follows:
i. Go to the Google home APP.
ii. Click the play music.
iii. Click the Device Setting.
STILL HAVING ISSUES?
If after the update, Model Zero+ is still not connecting to Google Assistant, please contact Anker Customer Service
(Service@soundcore.com) so we can make arrangements to have your device shipped back to us and replaced with a new device.
Fortunately I have no such +
My ZERO is a great speaker.
And I dont need any assistant with! 
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