Lockdown Care Package | Ready for an Unboxing?
A broken arm is much better than a broken neck! 
I am sure you will survive, a âtough old boyâ you are!
I remember a friend of mine broke both arms.
His wife had to help him everywhere, even at the loo.
You gotta love the starting charge on the PowerHouse 200
Solid bunch of gear!
Speaking of how #Anker does random giveaways and some not so random, this one, as well as almost always having and advertising a sale on somethingâŚDid anyone else read the article that was posted about Eufy/Anker etc.? Long story short some small-minded person wrote an article about how âknock-offâ companies like Anker make terrible products, have terrible customer service blah blah blah. I just want to say again Thanks Anker customer support for always dealing with our sh#% and Anker in general for being a cool ass company. Cheers.
There are too many âsmall minded personsâ on this world.
Of course those articles are published, as many other fake news.
Whenever there was a need to contact, support, service or marketing I met
only really great people there and it was always a pleasure to talk and write.
We and many other customers know this.
We have a saying in German.
âWas kĂźmmert es den Mond, wenn ihn der Hund anbelltâ
@SlyBandit247 @Chiquinho Thank you for saying that.
We are trying our best to offer a good customer service to our customers, and we understand that we canât satisfy every single one 
But as long as we are still trying, we believe more and more customers will know and understand like you and many others do.
Can you guys give other companies classes on how to âCustomer Serviceâ? Lol
You cannot just teach customer service.
It requires at least two other things:
- making reliable products. We suffer Ankerâs slow innovation as the corollary.
- charge more for product. Anker is a little higher cost.
These are required to cause the fewest CS calls, and to fund CS.
I think Anker has it mostly correct, just innovation a bit too slow.
We consumers pay three things:
- time to find the product, order it
- money to buy, time to use
- time to fix and warranty claim.
At the average Anker product cost of $20-$40, the last one can become expensive if the middle one is too low.
Yea, apparently sarcasm doesnât come across well via text. Hence the âlolâ at the end.
@professor makes some great points, but I still think Anker has plenty of room for improvement in quality control (white noise, incompatibility with certain chargers, etc.).
Thatâs true, but I still have yet to encounter another company that is anywhere near as accomadating as Anker as far as returns/exchanges/etc. Just the fact that I can tell I am actually communicating with a real person via email and not some automated system makes me feel like they care. Thatâs important.
Anker started off in my awareness as just another cheap cable company. There are hundreds on Amazon, with names that donât sound like much and warranties that donât mean anything. But it is one of the few that honored their warranties, that has continued to develop and provide solid products, and has stayed affordable.
So yes, customers can see that history, and you have built a solid reputation by doing well for your customers over time. Carry on!
That is a math formula ultimately.
Yes you are interacting with a real person, and in all my Anker CS interactions, have been good ones, an intelligent civil reasonable person.
But that costs money. That English-fluent, probably high-school to diploma, often graduate, is a real person with a salary, funded by a company with the cashflow made from selling for $30 what cost $15 to make.
So we pay for it.
Ankerâs biggest weakness currently is a 6 month lag on product releases behind competitors. It cannot rest on good CS as much as it is.
@Insider the weakness is one of product management, never tell OEMs to stop supply so long as it sells. So both never looking far forward and not far behind. Itâs like this:
I can think of one other company that does it as well. Wyze is very good at customer service / support as well.
Ok, I never said that Anker is perfect and that with that perfection they should teach CS to others. I was simply making a, what was supposed to be, a light-hearted joke, but that #$% went sideways quick. I had several very bad CS experiences with my bank that day and I was thinking at the time âI wish this was Anker, it would have been solved by nowâ, so I posted that comment. Iâm not in a position to say what Anker is or is not, but they have great CS. END.
Well understand their different motives. Most of the bankâs profits come from bad customers, so they almost want to attract them. Overdraft fees if you go negative, low payment of high positive balances. The longer you are unresolved, the higher the bankâs profit.
When I first skimmed over the convos I was confused I thought you guys meant CS as in Computer Science but then I looked over it again and realized it was customer service lmao 
Too many misleading abbreviations.
Not very helpful to understand.
The members should take a little more time to avoid!
The more of those, the more confusions!
Woah woah woah. I wouldnât use the term âbad customersâ. There are some who just spend money and donât keep track of how much is where, I get to that. Then there is a large group who do watch what comes in and out, but donât have the money to hire a lawyer to read over the insane contract you have the fill out for any bank, so they do something that to them, and most people, is totally normal and the bank punishes them for it. Then there are people like me, and other Iâm sure, who have been through that to some extent, learned from it, have avoided making any âmistakesâ since, but still suffer from the whim of the bank. Lastly, rich a holes. Example, I deposit a check via the app. One time it takes 1 day to process, another 3, another 3 weeks! Meanwhile I am stuck not being able to spend money that I have because it has not officially gone into my account yet. Every e-commerce website put up a Covid-19 banner so they can have a reason to be behind, but I canât even get my bank on the phone. I understand the pandemic is effecting everything, I work in a grocery store on the weekends, but itâs not effecting data transfer speeds. Ask Comcast, they lifted their BS bandwidth cap and reported that their network is able to handle the extra load, and more. So why the cap?