LIghting Cord Not Working

#1

We are having issues w/ multiple lightning cords not charging our iPhones (models 7, 8 and X). All iPhones have fully updated software.

1 Like
#2

Hey @sjbrown231
Sorry to hear you are having issues.

Its odd to have multiple cables go faulty, unless they have all been damaged at the same time.

Have you tried a different charger?
Does the original Apple lead work?

If you tried the above to no avail, make contact with support.
support@anker.com and include the serial number of the cable/s including your proof of purchase from an authorised dealer and they will help you quick smart.

#3

Try a different charger!
may be this is broken.
Its not normal that ALL cables dont work.
And do not forget to check the socket if there is any debris (clean it!)

#4

Try a different charger, outlet and make sure they are connected all the way in, if none of that works, you have a faulty cable