Liberty Air's require pairing every time I connect?

Hi everyone,

I’ve been having an issue with my liberty airs where whenever I take them out and connect them to my phone, which they are already paired to, it asks to pair them again, after resetting the headphones and turning my phone on and off numerous times, I figured I would come here to see if any of you guys are able to give any advice. Thanks in advance.

I’m sorry to hear you are experiencing trouble. I will try to help you :grin:

Could you please tell me what method you used to reset the headphones? Thanks!

I tried this method first: https://www.youtube.com/watch?v=4rNVJooT1KU
Then realised my serial code was printed on the inside and tried this method about 3 times, each not working when trying to find a solution to the issue: https://www.youtube.com/watch?v=h0g9UZIEgJo

What phone do you have, please tell the OS version as well.

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OnePlus 6T with android 9

If you have any other device to use (a tablet, phone or computer) try pairing Liberty Air with them and see if it autopairs afterward. If it does then the issue lies with OnePlus 6T. This way you can eliminate one item from the equation.
If it shows the same issue with another device then contact Soundcore support.

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I agree with @kumar.sachin. It’s either the tablet, or the buds. If its the buds then the Soudncore support team needs to be contacted. You can email the at service@soundcore.com

Contact support, they are pretty fast