Hello! Hope you are all well! My left earbud refuses to charge in the case. And in addition to that it won’t connect to the right earbud. I can turn it on manually and it will connect to my phone but it shows up as a separate device, but when I put it in the case it keeps playing music.
I tried contacting customer support, but unfortunately I’m barely out of the warranty date. What should I do? What can I try to fix it?
Thanks!
Liberty Air 2 left bud doesn't charge or connect
Couple basic things I would suggest which I’m guessing customer support also asked you to do.
- Clean the copper contacts on left earbud and in the case.
- Reset the earbuds using the video:
- Forget the pairing from you phone (both left and right)
- Pair again using this video:
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What is the firmware version? There are 3 different versions out there. I think there was another similar and thought it would be good to know if it is the same version.
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