I’ve got an issue with a major bug. I’ve noticed that when either of my HomeBase 2’s storage gets full it auto deletes videos - which is fine… Except it deletes the most recent videos first - i.e. from today, yesterday etc. Rather than the earliest video clips.
I’ve reported it to Eufy who are usually very good but don’t seem to be understanding me - maybe it’s lost in translation??
Anyone else having this issue?
Hey @david_ebanks Thanks for reaching out!
We sincerely apologized for the inconvenience caused. If possible, could you please send us an email to support@eufylife.com?
Please provide your eufy account, so we can pass on to our engineering team to look into this case for you. Thanks again for all your patience and support. Looking forward to your reply.
Thank you, yes I’m now in touch with Daisy to work through the issues. Hopefully the bug can be fixed