I had this setup for closer to a month and suddenly last Thursday the status light switched to red. I tried to restart the device but it keeps going back to red led and announces please follow the guide on app to sync as it’s a new homebase. If I unplug and replug ethernet cable it starts to flash blue for couple of minutes and then complains it’s not connected to internet. I tried to hard reset after about 14seconds pushing down the reset button it says unable to connect to internet. please check connection. I have ruled out the connection problem. The ethernet cable works, so does the internet on that ethernet cable. Removed the static ip address assigned to the homebase. Still no success.
The support team is not much use either. Any ideas how to reset this?