HKSV away mode not kicking in

#1

I’m very happy with the added HKSV support. It fulfills what I want to use the system for. I use several eufycam 2c and they work great in general.

However, I don’t get the away mode to work. I have set home mode to off and away to stream and record. But when the HomeKit enables devices are away from home, I still can’t access the cameras.

Neither of the phones are sharing location information but it works with hue for instance. I have other devices, like iPads and MacBooks but they wouldn’t need to be away as well, right?

Any idea how to fix geofencing? I think it has to do something with that.

Thanks for a great product!

#2

I have done some more research into this and it might be that my Asus router is having trouble with away mode. I use a RT-AX92U with latest firmware so I guess nothing more to do here.

Is this maybe something that can be fixed with a firmware on the camera/base station itself?

#3

The geofencing feature has nothing to do with Eufy on HomeKit! Apples HomeKit is the only thing that makes it work you need your Apple TV, HomePod, to act as a hub so there maybe something going on with that! If you have multiple apple devices that are used as a hub I would suggest shutting off and only use 1 or 2 .

#4

I have two Apple TV’s, one active and one in standby. It works with my Hue system, so it doesn’t seem to be a general problem.

It’s just that the cameras never leave the “at home” mode.

That’s why I thought it might have something to do with my Eufy system itself…

#5

I have 4 Apple TV’s , 2 homepods! I turned off all Apple TV’s and used just HomePods because on them you can not turn it off. I had the same issues that you have and it worked for me. I hope you can get a better answer :v:t2: