Help with Anker SoundCore

#1

I just bought an Anker SoundCore, product number A3102, and I like it. However when it isn’t playing sound for more that a couple of seconds the speaker seems to go to sleep for lack of a better term. It remains on but when audio resumes it takes a couple of seconds to start playing audio again. An example would be if I’m playing a song and then pause it for a few seconds, when I resume the song the speaker will remain quiet for a couple of seconds after it has resumed. I assume this is a battery saving feature but it is quite annoying. Is there any way to disable it?

#2

What device the speaker is connected to?
Do you get the same problem when connecting to another device?
Have you tried to do a reset of the speaker already?
More informations are needed please. :smiley:

#3

I had my phone connected via Bluetooth as well as auxiliary and it happened in both instances. I have tried powering off and then back on but the problem persists.

#4

Nest step would be a reset of the speaker.
I dont own that model, but there are others for sure to tell you how to do.
if not contact the support.
service@soundcore.com

#5

Have you tried a fresh pairing for the speaker?

Also does it always happen when roughly on the same volume level? Had similar issues with a past Soundcore speaker and it only happened during low level volumes…like you said almost like a delay or the speaker trying to establish a connection again to the audio stream…