HELP RE SOUNDCORE LIBERTY AIR 2 ON SURFACE PRO 7 WINDOWS 10

#1

Hi everyone need your help. I have a Surface Pro 7 on Windows 10 64 bit. I’ve been using my Soundcore Liberty Air 2 Bluetooth headset with it. Here’s the scenario

  • successfully paired to my Surface
  • OUTPUT device is selected as Soundcore Liberty Air 2 Stereo (this is correct)
  • however, the only available INPUT device is the Soundcore Liberty Air Hands free AG audio (aside from the Surface default mic which is Realtek), and not the Soundcore Liberty Air 2 stereo. This is definitely not right.

Because of this my microphone voice quality is very very bad when I try to use my Bluetooth headset microphone. I’ve been reading and it’s clear that there should also be an option for Soundcore Liberty Air 2 Stereo on the INPUT device selection. However I really cannot get it to appear.

I see in the bluetooth services tab under control panel there are 2 “Unknown Service” boxes. I don’t know if this is connected.

How do I fix this?? I’ve been going around in circles on this for DAYS!!!

Capture
Capture.PNG858×999 30 KB

HANDS%20FREE%20ONLY%20NO%20STEREO
HANDS FREE ONLY NO STEREO.jpg2736×1824 583 KB

#2

I’m not sure why but that’s exactly how Soundcore seem to build their devices. I have 3 devices that I personally use (Life 2 headphones, Flare Mini speaker, Spirit Dot 2 earbuds). My sibling uses Spirit Pro earbuds and they work the same way.

I’ve tried to mess with my laptop settings but couldn’t find anything and no software recognize the stereo input. I think it is because the earbuds only use right mic and not both mics (again I’m not sure why)