Hello Anker,
Geofencing/Homezone is very unreliably in the Eufycam app.
You never fixed this, despite so many users.
Please check if a detection of the Homezone via SSID is possible.
This is better and more reliably for a stationary cam like Homecams.
Multiple SSID would be an advantage.
Regards - Wolle
Thank you for reaching out. @Woife_E
For the Geofencing issue, could you please let us know your eufy account and the Homebase serial number so we can further look into this case for you.
Please send the information to support@eufylife.com.
Thanks again for all your patience and support. Looking forward to your reply.
Hello Eufy Support,
provided infos via mail to support@eufylife.com.
I have already provided this issue via ticket 64973038.
Nothing happened here. Very bad support.
I have no hope that things will change now,
but i would be surprised if now.
Regards - Wolle
Thank you for getting back!
We really appreciate the ticket info you have provided for this case.
In your special case, we have escalate this ticket to our senior engineer team and they will take care of this issue for you within 24 hours.
Thank you so much for your patience. Looking forward to getting you taken care of as soon as possible!