Flare+ not responding

#1

Unboxed new flare+, The BT logo satys on all the time and the device does not respond
cant turn it off, cant see it in my phones bt menu, it wont charge or do anything.
what should I do

#2

May be its defective.
Contact the support.
support@anker.com

#3

Definitely a bad unit. Return it ASAP