Events auto-deleted the following morning - aaaaargh!

[DavidMFranks]

This has happened too often now.

During the night (ie when I need the cam the most) I get alert notifications, but on opening the Events tab on my iPhone there are no events to show. It’s driving me crazy. Last night I had some youths buzz my driveway at 11pm. Recorded perfectly. But I wake up this morning to several eufy Security alerts - but absolutely nothing has been recorded, which is worrying.

I have restarted the HomeBase 2 and the two cameras, reformatted, been through every setting but can’t find a solution. Anyone got any ideas? Thanks!

[Tank]

Have you tried to manually view the videos instead of through the notifications?

[DavidMFranks]

Firstly, thanks for trying to help Rob.

And yes, that’s the way I usually check. If there’s an event when I’m asleep it’s the only option available, but on checking, all I get is the “no events this day” message.

Makes me wonder if there’s a setting to delete any vids from the previous day… and I’ve accidentally enabled it!

Not sure if it helps, but it looks like eufy home is storing something (see screenshot).

[ndalby]

Something certainly sounds out of whack, perhaps corruption on the internal storage? As this has happened more than once you might be best reaching out to support@eufylife.com with the issue and any troubleshooting steps you have taken (such as the formatting etc) so they can assist under your warranty.

[DavidMFranks]

Thanks for that.
I’ll do just that - thought I’d check here first, as I’d assumed it was user error (most of the rime it usually is!)
I may report back here when it’s sorted, in case anyone else has this problem.

Cheers,
Dave

[ndalby]

No worries, hope you get things sorted