Eufycam video is purple and grainy

#1

My 3 Kickstarter cameras have been working flawlessly for the last 4 months, so I bought 5 eufycam e’s. But this morning one of my OG cams wouldn’t detect motion and live video is all purple and grainy. I’ve tried everything from turning off and on, to removing and adding it back. I’ve already sent an email to support, so this is just to see if anyone else has had this problem. I’ve been loving these cameras so far, and I’m sure eufy will fix or replace my broken one, so I’m not too worried.

Anyone else have this problem?

IMG_1462.PNG1242×2208 400 KB

IMG_1464.PNG1242×2208 318 KB

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#2

Thanks for sharing, haven’t heard of this before. I’m sure eufy support will take care of you.

#3

Already had the same issue and problems with one of my cams some months ago, see here:

(click the pictures once or even twice, to zoom to original size and to see the full horror)

CAM 1 - MIDDLE LIGHT - unusable image disorders.png1671×885 1.7 MB

CAM 1 - VERY LOW LIGHT - unusable image disorders.png1665×885 2.15 MB

It event more worse next days, but can’t find the picture anymore, but the above sould be enough to see the “problem”. Send email to support@eufylife.com and ask for replacement cam in this warranty case.

#4

Contact our support team! Support@eufylife.com.

#5

Thanks everyone! I’ve been in contact with support@eufylife.com and they are on the case. :sunglasses:

#6

@yamyam Indeed. This is the same issue. Cam has definitely gotten worse since I posted those pics.

#7

You are welcome. In my case i got my cam replaced by warranty without a problem. Good support!

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