eufyCam Software Update and New Timeline

[yamyam]

the old cameras.

9 months is not old! The eufy cam 1 is not even close as perfect as they always say they want it to be!

The maniac behavior of the phone companies, wo really think we need to buy a new smartphone every single year, is a pain in the ass already since years. Does anker really thin we will buy a new euf cam system every 9-12 months?! ROFLcopter. If yes, they must me insane.

As an act of good faith maybe offer an exchange or DEEP discount to current owners so you can upgrade/swap just the base if there are major improvements

You really think anker, eufy, would do this?! … You really do?! After they are not even possible to release a simple range extender for eufy cam, even if promised?! … Sorry, but all they are interested in is making cash, nothing else! I only believe this if i really see a massive(!) discount of at least 50% for all kickstarter backers. MINIMUM!

Also … don’t forget, we do not even know, as @Insider havn’t published / leeked any information about it … if we need in any way a new homebase or not?! Or if eufy cam 2 will be compatible with eufy cam 1 homebase.

[AnkerOfficial]

Hey, we want to let you know that we keep communicating with the eufy product development team and pass your suggestions. And I can confirm that they never stopped investing in improving the products. Bringing up this to market doesn’t mean we give up on the old products and we will absolutely not do that. We always appreciate that you took so much effort in coming up with these suggestions. We understand it disappointed you that not many of these have been fully satisfied for now. But we truly hope you can understand that we’re really working hard on this and trying to bringing up as much product managers’ attention as we can as it is always not easy to get everyone’s needs perfectly satisfied.

[yamyam]

@AnkerOfficial

Sorry to say, those or just “words”, nothing more. I so not see any communication with the fans, customers, supporters for eufy cam 1 since months(!). You are not even able to post detailed and full software/firmware update changelogs. You are not even able to finally release the promised and more than overdue eufy cam range extender to help people with the horrible range issue of eufy cam 1. … Want me to continue?!

So sorry, those words sound good, but are only words. I only believe in it, when i see them realized! Even if i see simetimes that you are bringing little updates and try to listen, i just got too much disappointed in the past months.

The not yet avialable and possible never ever will available eufy cam range extender for the biggest and most urgent issue of eufy cam 1 is only one example. Just to show up a little other one, out of dozens:
We already asking since 9 months that the value of the eufy cam battery status can be shown in the app as 5 bars, as currently, or alternatively as percentage value. Sounds as a helpful and from man customers asked iprovement. So what happend after 9 months? The last update some days ago finally brought this longtime requested feature … BUT ONLY WHILE THE CAM IS BEEING CHARGED and ONLY IF YOU ENTER THE CONFIG PAGE OF THE CAM! (and not at the cam overview page where we then could easily check the battery status of all cams easily at one place. May i ask WHY?! … As we now know that you are able to show the battery status as percentage, why not letting us the option to show it ALWAYS instead of the bars and not only when they are beeing charged?! where is the sense?!

So i am not as naive as i have been before. I need results now, before i believe any more “words” like those above. In germany we have a proverb that says:
"The burnt child dreads the fire"

Thats also the reason why i am extremely fighting with me inside, if i should really buy any other and more eufy or anker products - like the upcoming eufy robovac L70!

By they way and most recent … may anyone or @AnkerOfficial can tell me why i get a notification about this robovac thread if i am not able to enter/read it and why i at all get a notification about it then?! Thanks!

[Haloweenhamster]

@yamyam the post you’re unable to see

Say Hello to RoboVac L70 | IFA Exclusive

Hey eufy fans,

This week marked the return of IFA, Europe’s premier tech convention. Just like last year, we went all out to show off eufy’s latest line-up to tech fans from around the world.

The hero of our line-up this year was our brand new eufy RoboVac L70 . Previously available only in the US, L70’s debut in Berlin coincided with its official release in Germany.

RoboVac L70 ushers in a new era of intelligent cleaning. Our team has spent the past year developing cutting-edge laser-guided navigation technology that results in 3 times the cleaning efficiency. The attendees at IFA got to see this marvel of automated home cleaning firsthand!

Of course, we know that not all of you were able to jet off to Berlin for the week. That’s why we want to take this opportunity to share RoboVac L70 with you.

Minimum Effort, Maximum Convenience
RoboVac L70 cleans your house or apartment quickly and efficiently thanks to iPath laser navigation. Rather than bumping around your house, knocking over trash cans and your dog’s bowl, L70 cleans around objects and furniture.

“Target Designated! Clean Living Room, Only”
Thanks to AI map technology, you can tell L70 to stay out of the kitchen and instead prepare the living room for the evening’s guests. Just hop on your phone and set virtual boundaries for RoboVac and prepare your signature lasagna without accidentally tripping over it.

That’s Right! It Also Mops
While you wine and dine, L70 can break out its party piece—its mop function. Confine RoboVac to the kitchen using the aforementioned virtual boundaries and marvel when you open the door to sparkling clean floors a few hours later. Do note, though, that L70 can only mop hard floors. Excitable wine spills on the carpet will still require good old fashioned elbow grease.

Brains AND Brawn
With drop-sensing and anti-collision technology, L70 will safely clean your home without scuffing your new coffee table. And clean it will! 2200Pa of ultra-strong suction power is enough to thoroughly clean up after your messy dinner guests. L70 can effortlessly sweep up dust, dirt, hair, and much more.

Leave us a comment below to let us know if you’re excited about the launch of our new state-of-the-art RoboVac.

Regards,

eufy team

Don’t forget, you can earn points and bucks by sharing on social media!

[yamyam]

@Haloweenhamster Thanks bro!

… but still would like to know why i can’t access it and why i get notifications of threads i can’t even access

[ndalby]

@yamyam Can you access the thread now?

The RoboVac IFA exclusive thread has been in the ‘test’ section for a few days (where the admin’s can get things ready to post) and while you may get a notification of the thread from following @AnkerOfficial you would not have had access to read the post at that point…

[yamyam]

Yes, now i can access it. Thanks for clarification @ndalby

[Eins7ein]

9 months is not old! The eufy cam 1 is not even close as perfect as they always say they want it to be!

The maniac behavior of the phone companies, wo really think we need to buy a new smartphone every single year, is a pain in the ass already since years. Does anker really thin we will buy a new euf cam system every 9-12 months?! ROFLcopter. If yes, they must me insane.

You’re right it’s not old in the sense of you and I, but in the tech world it’s middle aged if you follow Moore’s law. BUT I’m not looking to pick a fight… you’re right, too many issues present and unresolved for cam 1.

I USED to be an early, up front adopter and realized that can come with headaches and frustrations. I had an original Mario Chromebook from Google, I had the Original Nexus 7, I even had the exploding Galaxy Note 7. Sometimes it pays to wait and ANYONE can have development problems and issues unforeseen come up at ALL levels. I’m just keeping my fingers crossed for the improvements the new cam will bring.

[Eins7ein]

You really think anker, eufy, would do this?! … You really do?! After they are not even possible to release a simple range extender for eufy cam, even if promised?! … Sorry, but all they are interested in is making cash, nothing else! I only believe this if i really see a massive(!) discount of at least 50% for all kickstarter backers. MINIMUM!

I ABSOLUTELY hope they provide an exclusive and fantastic incentive to those of you that had the faith early on and provide support and feedback. I wouldn’t expect free, but to those that are open to it, I hope they can make it right.

After all, what better business is there than making an angry customer happy.

[Chiquinho]

Happy?
After all the issues?

I can imagine how often those users were more than angry, they were really p*ssed.
This is nerve-racking and this is real … (you know what I mean)

[Eins7ein]

Yeah, ball is in their court to make right. SPECIALLY with the early supporters. But we’ll see that when the new one comes out and how it performs, also with how they handle/make right for you guys. The anger is VERY real… I’ve noticed and kept out for most of it, I see this as an opportunity for eufy.

I’m a glass half full kinda guy… and I might be an alcoholic lol

[Haloweenhamster]

What’s new???

[yamyam]

When it comes to anker/eufy, you will need to be a clairvoyant to know!

[ndalby]

@AnkerOfficial are we likely to see some sort of changes log in the near future for when things are updated in the firmware, even if it’s just “tweaks for stability” (but more info would be good)…

[yamyam]

I am praying this since over a year now … forget about it … even if it would be a simple job and easy to realize in the forum as own thread, this will never happen.

[yamyam]

By the way:

After 6 weeks there has been just another update of the Homebase Firmware incoming:

[Ice1]

How come your version is different than mine?
And the log too

[Tank]

Because your version is newer than his

[Ice1]

A new version released within a day ?

[Haloweenhamster]

Hopefully I’ll receive the latest soon to test the improved activity zones