Eufycam - notification issue

#15

I’m having the same issue. I got two Eufy2C and Homebase 2. No problems with recording on Human only.
No push notifications received, despite all level of notifications are allowed. My mobile is Huawei P30 pro. Wife is on Iphone X and notifications on her mobile works as it’s supposed to

#16

I am having these issues. All of a sudden I stopped getting notifications to both phone and tablet. The support is very slow and nothing in the support section.

#17

I am having the same problem… I bought myself a Eufy battery doorbell 2k with homebase2 last week. I have installed the app, but whenever someone pushes the button of the doorbell, I hear it ringing, but I do not get any notification in the app own my iPhone or iPad. I have tried every settings I can think of. And I also tried resetting all the devices. Nothing works… What use is a 200 dollar smart doorbell, if it is not smart at all?

#18

I have the same problem but it is slightly different.
I bought eufy system with four camera last week; installed successfully; I can see live video; I can “push to talk”. When I am away from home, my iphone is on mobile interenet, and I am able to manage my eufy security system (change the settings, status, watch live video etc). But if someone goes into house I do not recieve any notification. I get the notification when I am at home and mobile is connected to home wifi. It looks like notifications are sent when the mobile and home base are on same wifi network. But you don’t need the notification when you are at home. You need them when you are away.
Can you please look into it. I have spent about $1000 for this sytem and it looks like it is of no use. Anker support please do something asap.
thanks

#19

The one thing I wanted this camera system for is an early warning if people are outside my home when I’m inside, however, there are notifications coming through at all. It records OK but I get no notifications, which renders the whole system useless. I have tried everything suggested and nothing works. When I’ve spent this much time, effort and money on something I expect it to actually do the job it’s supposed to. I am not happy. If it helps, my phone is a huawei P30 pro.

#20

OK for anyone else who is having the problem, I think I’ve found the answer (for my phone anyway) My phone sets all apps to be managed automatically by default so if it sees it hasn’t been used for a while it shuts the app down to preserve power. I set the app to be managed manually which means it’s now always running in the background until I switch it off and it seems to be working OK now.

Edit: Spoke too soon it worked for about 18 hours just gone outside and and it’s stopped working again. This is ridiculous.

#21

Having the same issues, Doorbell will not go wo any of our Alexa devices… or my phone Huawei P40. press the doorbell, nothing, walk in front, nothing… this is for both our doorbell and our Cam E pro’s… very disappointed.

#22

Same issue here.
Come on Eufy please solve this problem.
Otherwise its an useless security system.

#23

Eufy, can you please advise on the solution? Things were fine last week but notifications went dead this week. In that time I had some very unsavory characters on my property and the footage wasn’t clear enough for me to identify them. Had there been a notification, I could have dealt with the individuals.

#24

EUFY ! Please help us ! MY Eufy cam 2 quits recording and giving notifications . No problem viewing live . Must constantly reboot camera is only about 25 feet from home-base which is connected by Ethernet . come on guys make this work TX Eldoguy

#25

Wish I had seen this list of problems before I purchased the Battery Doorbell and found that I receive no notifications to my Android 10 phone, Eufy is there a fix we can expect to see soon or do I have to return the whole lot for a refund?

#26

Same boat here. Have to return all of these. OMG…
Come on,eufy! Get things done!

#27

I have the sams Problem.

A Eufy Homebase2 with four Eufy Cam2c (installed outdoor) and five Eufy IndoorCams2c.

Over Months everything works fine. But since over a couple of weeks THE PUSH NOTIFICATIONS TO MY IPHONE WENT COMPLETLY DOWN.

Every Movement is correctly detected from the cams and listet in the app. But i get no push.

All seetings are correct. All push options are activated and enabled in the phone and in the app settings…but nothing happens.

PLEASE EUFY SUPPORT GIVE US AN SOLUTIONS!!!

All the „standard“ answers from support like „have you enabled push in the iphone settings etc“ is not enough!

WE NEED A SOLUTION!!! I‘ve spent much Money in this whole System!

#28

I have exactly the same problem…thought it was me.
Everything is working fine bar the notification alerts.
Come on solve the problem and give your customers support.
Perhaps some one star review on Amazon will help!

#29

Hi all,

same here. Notifications stops working after a (random) time. Device: Huawei P30 Pro.

Please help to fix it.

thank you.

#30

I also shave teh same exact problem… I just spent about $1000 for these 6 cameras, doorbell, adn homebase 2, and without the notifications it is all WORTHLESS!!!
if I wanted a cheap ass DVR camera system I would have gone to harbor freight… but I went with EUFY and I am regretting my choice…

I’ll bet RING sends notices properly!!!

EUFY customer service… I know you are out there somewhere… please respond…
EUFY developers, fix this annoying issue…

I’m about to call you guys up and demand that you take back all this crap and refund my money… it is useless without notifications…

yes, in case you cannot guess, I’m a bit angry about this… looks like this problem has been going on for almost a year now!!!

Mike B

#31

I also have the same problem. Have the Doorbell, homebase 2 and some cameras. Everything worked until some days ago. Now, there are no notifications, not even for the ring the bell event. Seeing this problem has almost a year now, I’m considering requesting a full refund as, like this, it’s as good as having nothing.
Does the customer service see these posts?

#32

Mysteriously, after several re boots repairing and cleaning storage my camera started to function normally ! Ive added another camera in the alley which is some distance from the home base and it has functioned properly from day one ? Ive noticed that it uses much less power than the one in the front even though it has at least 20 events a day recorded if not more and was installed beginning of December its currently at 66 %. the other camera which I charged 3 days ago is at 41%

#33

Hi, I think I just solved the problem if you are an android user. Go to Settings > apps > top right corner with the 3 dots/lines > show system apps > look for badgeprovider > open it clear data > restart phone.

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#34

eufy Support - what good having the Community Wiki if you are not reading it; if you are reading it, why aren’t you answering the Notification issue that all of us having problems with?
Are you in business for the short term? because if you are for the long-term, you are not doing well so far, so please get with it and send an update ASAP to correct this issue ONCE-and-FOR ALL.