Eufycam E homebase offline when accessing over internet connection

#1

I bought the EufyCam E this week and set it up without any problems. Over my home wifi connection I can see all the camera streams and recorded events but if I change to cellular connection or at my works wifi conenction the app says my homebase is offline.

Also if I login to the web portal it says the homebase is offline. I do get push notifications when motion is detected so the system is functioning but I want to see the captured video whem I’m not at home.

Did I miss something in the installation or do I have to open some ports on my firewall?

Does anyone else have this problem?

1 Like
#2

If you have closed any ports on your firewall, they may be blocking the communication. Otherwise there should not be any issue.
I never blocked any ports on my home wifi, didn’t change any internet settings before or after the Homebase is connected. It works seamless.

#3

From the local netwerk all ports are open to the internet, from the internet all ports are blocked, except 80+443 for my webserver.

Is there a list of ports the EufyCam uses?

Update: I changed the network connection from Ethernet cable to WiFi and now it is working. Very strange…

#4

Happy for you, you can always contact support@eufylife.com. They can help you for sure!