Eufycam 2 PRO night vision mode not working

Hi,

I bought an Eufycam 2 pro few days ago and the night vision is not working correctly. Every time I check it at night it is off. If I turn it on manually, nothing happens. The only solution is to remove the device, add it again and then it works. For few minutes only. When I check it after some time, it is off again and can’t be turned on in any way. That happens for 2 of 3 of my cameras. 1 works ok. ANy solution before I will ask for refund ?

@jst1 I would suggest sending an email regarding the camera behaviour to support@eufylife.com. Be sure to include the serial, purchase date and any troubleshooting steps taken.