Eufy Security wired doorbells (T8200, T8201, T8202) - stop selling them - they do not have the right hardware ! (RTMP, homebase 3 - S380)

#1

Hello EUFY,

I have many EUFY products, some of them since the kickstarter-campaign [0].

My biggest regret is the “Wired Doorbell”.

It does not provide RTMP streams (despite it saying so to be supported in the future, when I bought it - which was silently removed).
Now, it does not support the S380 - Homebase 3 - which I just bought and hoped I would be able to receive and use RTMP streams though this basestation from the Wired-Doorbell.

All the Battery Doorbells are supported.
Why do the Wired Doorbells do not have “the right hardware”?
That does not make sense to me at all.

PLEASE STOP SELLING the WIRED DOORBELLS and CHEAT CUSTOMERS by INSUFFICIENT HARDWARE and FALSE PROMISES!

image
image.png1499×391 46.2 KB

[0]

  • Homebase 1: T8001
    1. Pan/tilt: T8410
    1. Pan/tilt: T8410
    1. Pan/tilt: T8410#
  • 2K battery cam: T8111
  • 2K battery cam: T8114
  • Wired Video Doorbell: T8200
1 Like
#2

I have a T8201,it doesn’t work with homebase 3 - S380.

So bad!

All the Battery Doorbells are supported.
Why do the Wired Doorbells do not have “the right hardware”?
That does not make sense to me at all.

So bad!

Tell me please!

Which wired one will work with home base 3!?

2 Likes
#3

Still no answer after almost two years. Not a good look. It would be best to offer a trade up instead of acting like an ostrich.

No one forgets anything anymore. Either step up or step aside.

Most of us bought in to the ecosystem for flexibility and no bait and switch. Maybe you can assign this task to a chatbot to fix it if no humans can continue to use their own creativity.

I have recommended and installed your products with no compensation from Eufy. I can’t continue to do that if you all don’t figure this out.

1 Like
#4

Agree Bigdog3. I definitely expected Anker to respond to this question as it is a valid concern. To have no response is not acceptable. How can you obtain customer loyalty with not having your products support to your ecosystem. Doesn’t make sense to me and has made me question what could happen in the future?..Anker, please make this right and provide a solution.