Eufy Security App

#9

same problem here

3 Likes
#10

I too cannot log onto the EUFY Security app. I can log into EUFY Life though. Please correct this

2 Likes
#11

Same. Can log into EufyHome but not security app. Tried resetting password and that didn’t work. Just bought doorbell Cam and am trying to set up but can’t. Frustrated.

2 Likes
#12

Same issue using the Android app. First time installed on my phone and when I tried to sign up for an account but was told my email was already registered. I have purchased other Anker products and thought that might be the issue, so I then reset my password. I was then able to log on to EufyLife on both my phone and computers. However, when I try to sign into the EufySecurty App or on the browser, I get an error message, “You have entered an invalid email address or password.” I’ve tried resetting the password three times and still the same issue. My video doorbell arrives tomorrow and I was trying to prepare for the install. Super frustrating and Eufy is not making a good 1st impression. Wondering if I made the wrong purchase decision.

2 Likes
#13

Working over here now

3 Likes
#14

I can now confirm the issue has been resolved. I had a response to my support ticket this morning and they were very apologetic. All is working for me now too

3 Likes
#15

Did they mention what the problem was?

1 Like
#16

Working now for me as well.

1 Like
#17

working OK for me as well

#18

Sorry for the delayed response, with the holidays im not checking here everyday like I usually do. But she had to create a new account. These were a gift for her, and the first Eufy Security devices in her home.

#19

This has just happened to me - not the best out-of-box experience

#20

I encountered this problem just now, while trying to set up my doorbell for the first time. Two things I discovered that fixed it:

  • When trying to sign up through the app, it said my account already existed. Turned out that my community.anker.com account, which I created to ask some pre-sales questions, was this “existing” account.

  • On a hunch, I reset my password and changed it to something with fewer “special characters” in it, and bingo, both my web login to mysecurity.eufylife.com and the Eufy app started working. I guess there was a weird character in there that the security side of Eufy’s system couldn’t handle.

#21

I’ve been having the same issue as everyone else in this thread. I was finally able to reset it through the eufylife website AND login to eufy security. This worked for about 24 hours and then my password “magically” stopped working again.

As a point of reference, I had trouble setting up my account initially. It took me several tries to be able to log into both eufylife AND mysecurity.eufylife. One of the three people I invited into the app (to watch the doorbell and get alerts) also had this problem.

I was hoping the solution @mitch14 found (no special characters in password) would work for me. Alas, it did not. I will continue to look for a solution (still no response from the Eufy ticket I opened via support@eufylife.com), and update this post if I find one.

I am using my eufy 2k wireless doorbell with the very awesome Home Assistant (hass.io), so it is possible this has something to do with my password being reset (however unlikely this may be). I really like my doorbell camera, and I’d like to buy more security cameras from Anker/Eufy, but this is a big problem.

Anker, please take action to resolve this issue, and work with the Home Assistant community to better integrate your products for the home automation enthusiasts in the world (there are many).

#22

I had the exact same problem. THE SOLUTION THAT WORKED FOR ME.

After much agony (which I will not share), I uninstalled Eufy Security. I installed EufyHome App. I reset my Eufy password using that app (note I do not have any EufyHome devices). Then I reinstalled the Eufy Security. Amazing, the new password workding in Eufy Security. Then I uninstalled the EufyHome App.

2 Likes
#23

Thank you. This solution worked for me.

#24

Have bookmarked post in case I need it in the future :wink:

#25

I had same issue when I first tried signing up. Eufy never sent e-mail to complete signup process. Finally worked on about the 5th day trying. Persistence pays I guess.

#26

Having trouble logging into the app. I can’t input the robot code because half of it is blocked by the box to type the robot code.

#27

Same here.
Auch Error 401 by starting the iOS eufy App.

What now?

#28

Ok, solved!

De- and reinstalled the app works fine.

But…