Eufy robovac 11+ Side brush not spinning

Hi, so I got my Eufy Robovac 11+ a while back now and one of the side brushes have been acting up. occasionally not spinning. Sometimes it spins again but when I tried it today, it won’t spin at all. It’s like there is no power on that side of the spinning motor thing. Any idea what kind of problems I am looking at… Honestly feel this is a very bad piece of machinery. I’m surprised it was one of the top sellers back when I purchased it. The lithium battery is irreplaceable and is pretty much junk after the warranty period.

No, just open the battery case, and replace the battery if there is really a need!

Regarding your “side brush problem”:
Have you really cleaned all properly.

I run my Robot since nearly 2 years. No issues at all.
BUT : Always have being cleaned and checked of course.

I have a slightly different model and no issues to date so far (about 6 month old) so sorry can’t help but hopefully someone here can. As @Chiquinho says make sure you regularly service it and it should run fine.

If you have issues and your within your warranty why not reach out and message support?

I wish it was within warranty, unfortunately their support does not help beyond the 1 year. For the 11+ model specifically, they repeatedly stated there is no replacement battery for it (wish I had known that before purchasing). Now it’s got more problems than the dying battery :roll_eyes:

Haha yeah, for other models besides the “11+”, there is the $30-40 replacement battery. Unfortunately, the model I have does not (as I was told by their support staff).

Haven’t known this sorry,
It is possible to get your hands on this battery, by opening the robot?
If so, you try to “create” a replacement by yourself.
There are always normal batteries installed, which can be bought.

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Sorry but have you taken this apart yet? Until you have done so do not tell others that its impossible to-Do so. Open it up and remove the battery, on it you will find a part number and all you have to do is look it up online to ge the right one.

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Genau!
Sometime something needs to be said more often to find an open ear.:rofl:

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Have tried to open it up, but wasn’t successful in doing so despite unscrewing everything. I will give that a try again and see if the battery has any model number like you told me. I believe other models are much more simple, given that you’d only have to unscrew a small compartment where the battery sits. This model, the battery is hidden within the interior, so the entire thing has to be opened up. :sweat_smile: Thank you for the response.

There are videos how to dismantle such a robot.
Take a look at YT.
May be you can publish a photo of the bottom of that 11±
Would be interesting if there is really a big difference between 11, 11S and 11+