Eufy entry sensors offline

#1

Hi all,

My entry sensors are showing offline often when i check to see the status on my devises. Anyone has this problem? I am afraid that an offline sensor will not Pick up opening of an window. I can usually get them offline if i refresh the status some times and wait, but again im afraid that an offline sensor is not picking up an opening.

HomeBase 2 is on newest firmware. I have 6 entrysensors, 2 eufycam2 and 2 Eufycam 2c on the same HomeBase.

System is 2-3 weeks Old.

Thanks,
Friis

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#2

Hi @Friis,

Please email us at support@eufylife.com for further assistance.
We will get back to you within 24 hours and will help you case by case via email. :relaxed:

Thank you for your patience and understanding.

The Anker Community Team

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