Eufy Door Sensor - Won't Connect to Homebase 2

#1

Hey Everyone,

Longtime Anker fanboy, recent Eufy Security user. I’ve successfully connected 3x 2c cams with the Homebase 2 however can’t seem to do the same with the Eufy door sensor.

Note I’ve followed the instructions and have also rest the Homebase to no avail. Not sure if there are any other tricks to try.

TIA

#2

Thank you for reaching out! @delshad.salhi

I am so sorry to hear that the door sensor cannot be added, if the issue still persists, please send us a video showing you trying to set up the device. We just need to see what you’re seeing.

In order to apply for our 12-month warranty that covers any quality or manufacturing related issues, please provide the following information:

  • A screenshot or pdf of the invoice from your Amazon purchase from AnkerDirect (or a picture of the receipt if you bought it from a store)
  • Your current shipping address
  • The serial number (SN) located on the device
  • A short video depicting the problem (behavior, beeps, and indicator when it stops working) .

Please send the information to support@eufylife.com. Looking forward to getting you taken care of as soon as possible!