Eufy cam new update slow connection

#1

since the new update this night, my connection to the exchange cameras is not working properly. very slow connection and the dd card is not accessible update version 154363

#2

Hello! @test2 Sincerely apologize for all inconvenience caused! Could you please try the following steps to see whether it helps:

-Confirm whether the HomeBase is firmly connected to router;

-Try connecting the HomeBase to another Ethernet ports on the router; also try another Ethernet cable to connect the router.

-Rebooting the HomeBase (Steps: unplug the AC power adapter>press the CYCLE button located on the left of the AC power outlet>re-plug the AC power adapter).

If the issue still persists, please try contacting us via support@eufylife.com. Our support staff will forward your case to our engineer team for further checking. Thanks so much for your valuable time!