Eufy Cam Missing Events / Long time without recording.

#1

I’ve got 2 Eufy Cam 2C + Home Base 2 and a SoloCam S220.
Both keep missing lots of events every single day. From time to time looks like it just get tired, decide to go to sleep and won’t record anything for 3/4 hours or until I deactivate and reactivate either the camera or the motion detection.

Motion Detection sensitivity are set to “7” which is the MAX.

Working Mode is set to:

Customize Recording 120s of Clip length
5s Intervals between triggers (min)
End clip early if motion stops is “ON” for the Solo Cam, but it actually makes the recording stop before of the real end of the event instead of let the sensor keep looking for motion for at least 10 more seconds before stop the recording (Ideally this should be customizable).
All devices running on the last firmware available.

As an exemple if a burglar would open my car, nothing would be recorded as it stop recording as soon as the person stop moving for a second.

I also possibly tried all combinations of settings, but the cameras will behave the same regardless of how is configured, missing events and working when it is in a mood to. Bad weather may be something, but is not a rule.

Clearly this cameras has serious motion detection issues but despite that many people has reported this same issue around the web, Eufy instead of fix it and improve technical aspects, is focused on removing options from the phone APP and adding a lot of ANNOYING PROPAGANDA, visual pollution including AI and SOCIAL MEDIA stuff.

(As an ex: recent update removed the badge from the home showing the number of unviewed recordings from an individual camera and giving acess to it).
Can’t even create an automation for S220 triggered by the 2c.
But guess what? Now we can go to community tab and watch shared security videos from unknown people.
Is this a security camera app or next generation of social wasting time media?
Really? Is this what we paid for?
A waste of time and money.
I just regret so much that I didn’t run the cables and got a proper NVR. However, still hoping for a solution.

#2

Hi there,

I’m having much the same issue - recently I’ve watched a couple of events in real-time and then gone to the app to confirm that it has been recorded but nothing.

Having raised a support ticket via email the quality of support is pretty abysmal.

Were the settings that you provided above recommended by anyone? I’m desperately trying to find the best settings that will simply record all events - I don’t care about AI integration or battery life, I just want to record events reliably.

Can someone from Eufy help?

#3

I created an account to say that I am also experiencing the same issues. Only some events are being recorded, and only part of those events. I have sensitivity set to high, all motions, and power management set to customize recording with 60s clip length, 5s between triggers.

This is not acceptable, and I will be selling my entire Eufy network.

#4

I’m having the same issue. I’ve been using Eufy cams for a few years, at first having 1 Homebase 2 with 5 cams and later adding a second Homebase 2 and 4 additional cams. I mounted them at my wife’s place of business and set up a custom schedule for Home and Away. I didn’t want to receive notifications while her staff was at work, so during working hours, the system is scheduled for “Home”, and events are recorded but I set it to NO notifications. Outside of working hours, the schedule is set for “Away”, during which time events are recorded AND notifications are sent. I set the schedule up at least a year ago and it has worked fine although recording and notifications of some events are occasionally missed.

Lately, without any changes by me, one or more cameras stops detecting events for hours at a time. I set one of the cameras to be triggered by all motion, and that did increase the number of events recording, but it still goes for hours without being triggered. I changed the sensitivity, both increasing and decreasing but it doesn’t seem to have any effect.

Very frustrating.