I’ll be making someone an awesome deal on my eufy doorbell and cams. Switching to a better product. I will advise everyone I can to stay away from the eufy system. Very disappointed.
Eufy Cam 2 C - Extended USB Storage
I have been looking into a video doorbell and 2-4 cams,
Is USB storage still not available?
If not I will look for other products instead of buying Eufy.
2 Likes
Anker, any update on this?
‘2-3months’ doesn’t seem that accurate anymore. I’m going with Arlo who provide this functionality already
When is this feature coming out?
In October of last year one of the Moderators on the Eufy Community forum confirmed that expanded storage will not be coming to Homebase 2. A new camera and Homebase 3 will be released in 2021 that will feature expanded functionality. No specifics on what functionality was going to be included.
(https://communitysecurity.eufylife.com/t/expanding-storage-space-homebase-2/466463/2):
I have also seen another post somewhere that confirmed that expanded storage made Homebase 2 unstable. I am guessing that they found adding on-the-fly decryption for that storage used too much processing power and better hardware was needed. Lots of products use a dedicated co-processor to handle decryption duties. That would explain why they couldn’t just do this with a firmware update. I for one would much rather they upgrade the Homebase hardware to add functionality, rather than push out an update the damages the performance of the homebase.
Welcome and thanks.
That makes sense.
I would have preferred if marketing had not said “coming” to anything not well down into beta steps, as until you build it, you don’t know if it’s viable. So I see an Eufy marketing error. They made many errors, probably due a failing individual in Eufy.
I would also have preferred if all consumers knew the above and would not buy anything with a “coming” as it actually causes the problem. If a consumer buys based on an unfounded claim, then it kind of pulls the unfounded claim into existence, sales go up.
The best way to protect oneself is an old simple concept “sold as seen”.
In a public forum, it is not helpful, does not work to bully the laws of physics to change. If a product cannot handle it, then it can’t. “Hope” is not a physical process.
Errors all round.
2 Likes
Indeed, it was one feature that attracted me to the product so they need to be honest and admit if it was to be coming or not.
Please provide this ASAP. 16GB is not acceptable in this day and age… This is why I purchased as I thought it was already available. Until I plugged in HDD and nothing is showing up.
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If I had known the inbuilt storage was not expandable, I would NEVER have bought this product. I truly wish the BBB would clamp down on companies that make promises for their products and never deliver! This happens way too often nowadays.
Time to pack it up and ship back to Amazon!!
If you had come here and searched prior to purchase, you’d have known.
We do our best here.
As to next steps, Anker employees speaking under the Soundcore brand said their greatest source of customer feedback is Amazon, so if you bought it there, without venting just state it doesn’t support expandable storage and give an appropriate review score factoring it’s pros. It probably going to get noticed more there than here.
Remember to not vent as when I read a review with an obvious chip on shoulder I doubt their balance, so just be balanced fair and I’m sure it will do the most good.
We need to support extended USB storage for EufyCam2 …
I frequently empty the stored videos in my homebase 2 memory, sometimes every day. I am using the system for domestic security, which is what it is suited to. It is not at the moment suitable for high traffic high volume use like business / retail premises. I knew that when I purchased it, because i did a bit of prior research. If I had a business I would get wired system, suitable for continuous recording if required. If I want o keep a clip, or series of clips I use individual delete. I would say that if Eufy would allow marking of video clips with a ‘do not erase’ flag ( like most dashcams allow ), so that I can do a bulk erase to clear all clips except the marked ones that would be fine with me.
I just received the eufy Security, eufyCam 2C 4-Cam Kit, Wireless Home Security System with 180-Day Battery Life, HomeKit Compatibility, 1080p HD, IP67, Night Vision, No Monthly Fee, plugged in a USB Drive in the back.
So now what, is this getting returned like the Arlo’s?
I have five cameras setup next to five Arlos’s and was ready to send back the Arlos’s, but without USB Storage all may be going back.
Is this just a fake USB Slot? WTH
I have the same question. Please advise! Thanks
Unsure what the fuss is myself. I have the 2 cam version and almost all triggers come from me n family or deers. I have to delete a lot due to kids or inlaws go in or outdoors a lot. I have probably have over 100 plus and it takes up only .4 to record for 20 sec. If I up that it would be 1.2g at max.
1 Like
Agree, for something as expensive as Eufy products, I’d do my research deep enough to buy only if I knew it matched my needs. To complain after purchase is just a sign of inadequate research. I also never believe a promise, look for reviews and see it does now exactly what you need now.
Not complicated to do this so my tolerance for those postumous asks is nil.
I can think of at least 1 good reason to not have USB storage - filesystem corruption on a power unreliable setup.
Hello,
Any news on this feature, there’s been more than a year since this announcement but there isn’t any results
Jun 7, 2020 7:56 pm:
(Eufy Cam 2 C - Extended USB Storage)
Thanks for reaching out!
The good news is the extended storage for the Homebase 2 will be available within 2-3 months if everything goes well!
Maybe… it goes 23 months LOL