Just received Robovac 11c but can’t locate it in the wifi list on my phone. Eufy Genie was setup quickly, but the robovac 11C doesn’t seem to be broadcasting its wifi name. Wifi indicator flashes quickly. I tried doing the 10-second long push as advised in the manual. Just keeps flashing quickly. Without the wifi I can’t justify paying this much for the item.
Please advise.
Hi @jonsjunk,
As a quick test, try placing your phone into Airplane Mode temporarily, then switch WiFi back on which will force the WiFi list to refresh. If that doesn’t help, feel free to reach out to support@eufylife.com and they’ll be happy to assist you further!
Thanks for contacting us.
We are sorry for the inconvenience our Robovac caused. Please be assured we always stand behind with our products.
For your Robovac issue. Could you please long press the auto button on the Robovac for 20 seconds to reset it and reconnect for a double check? You will hear one beep if you reset it successfully.
If you have two wifi routers in your home, you have to manually connect the Robovac to the target router.
If the problem persists, could you please send us a screenshot of the fault on your phone so we can better identify the issue? You can contact us via support@eufylife.com.
Have a nice day!
We have been using the Eufy Robovac 11c device since Jan 18 without any issues. It seemed to go offline a couple of days ago and repeated attemps to set up the device with wifi on the Eufyhome app has not worked.
It connects sucessfully to the Eufy robovav wifi and then seems to fail afterwards citing a list if issues that might be wrong. All the checks have been done regardibg the wifi connectiion, passwords etc., but it cannot add the device in the app.
Please advise.
Dear @jonsjunk, we are sorry for the inconvenience the RoboVac 11c caused. Please be assured that we always stand behind with our products and we will glad to help you exchange or return it if the issue turns out to be with it.
We are sorry your Robovac can’t connect to the wifi? Could you please long-press the Auto cleaning on/off button for 10 seconds to reset RoboVac for a retry? After you hear one beep and see the Wi-Fi status light start to flash.
Meanwhile, could you please send us your Robovac’s SSID(in your wifi list) so we can help you check it in our system?
Please contact us via our"support@eufylife.com". Once we confirmed the issue and your order detail, we will help you replace or return it per your preference.
We appreciate your time and looking forward your reply! Have a great day!