Does anyone at Anker read their emails?

#1

I have been emailing support@anker.com for several days about returning a battery that has failed during warranty to clarify what to do–and no one responds.

#2

I’ve sometimes had to wait 2-3 days for a response from @AnkerOfficial support but normally they are on the ball (at least in my experience). You could try messaging them directly on here and/or calling for a faster response.

#3

Support are usually quicker than that. Hope they aren’t slipping.

#4

My advice is put yourself in their shoes. Be precise, with good description, details, photos, serial numbers, and show evidence of root cause analysis. Make your problem as solved as possible with narrow defined problem specifics.

Think in L1/L2/L3 perspective. L1 are less technical folks who eliminate common PEBKAC, L2 more technical, L3 is usually the product manager. The more you can allow L1 to fix you the faster, the more L2 can understand from your email directly, the faster the response.

However, yes, no response for days is not good.

PEBKAC is so common.

#5

Hi @Clayton_Cramer, sorry for missing your email, could you provide your email by message? We will reply you soon. Sorry for the inconvenience.