Customer Satisfaction

#1

Hi,

I’m a new customer, after testing dozens of earbuds (Sony, JBL, Samsung, Bose, JVC, JLabs, etc.) I’ve settled on Anker Soundcore Liberty Air 2. I borrowed a pair and was impressed with the sound and comfort. I needed a comfortable pair for conference calls that would last a significant time and these work perfectly. The price is reasonable. (I’ll purchase a cheaper pair for in between charging and/or exercise).

But, when my pair arrived I had an issue, the left side paired and then it did not. NO WORRIES!!! Cody at customer service was friendly, initially we had a bad connection, but she offered to call me back on a better line. YES, she returned my call quickly. After walking through the set up she offered to replace my set. (Guess this one was a faulty one) But I know these are quality earbuds because the borrowed pair did not fail me. I’m finally satisfied I have a quality and reasonable price earbuds. Thank you Cody for your compassion and great customer care service. I will be looking at other Anker products for my needs.

Thank you

Daniel

7 Likes
#2

Nice thread. It is always good to hear positive interaction as most times it is the rants that they hear about.

1 Like
#3

True, as the saying goes 1 bad experience ruins about 10 others, and it takes 10 good to undo 1 bad.

I am happy to hear that the customer service experience lived up to its billing. I’ve see quite a few of late :+1:

1 Like
#4

Thank you for sharing this experience.
Normally we hear only negatives, but never positives.
But this is the normal reaction in many things in our world.

#5

This is so good to hear. I so far have not faced any issue yet. But i believe anker guys never let you down. Cheers for all of them!

#6

You know @inspector.castro1 it’s a shame you had issues, and that’s unfortunate.
It’s not until you have a problem, and put your trust in a companies support team, that you get an understanding of how much a company stands by its products and looks after its customers.
And that’s a rare thing in today’s age, especially from a company as big as Anker.

Shame you had problems, but good you bought from the right company.
Enjoy!

#7

While it’s never nice to hear someone got a defective item, it’s always great to hear when customer service steps up to the plate so quickly to resolve.

Glad to hear your sorted @inspector.castro1 and have become a newly converted Anker / Soundcore fan :+1:

#8

I’m glad that customer support was able to help you. Honestly between the price, quality and customer support that’s why I keep coming back.

1 Like
#9

Glad to hear about your great experience with customer service! Thanks for sharing!